Privacy Notice

This notice applies to the ERIKA well care planning service, including the website, the member application, and reminder emails we send you. It applies to account holders and to the family members and pets whose profiles an account holder creates.

If you add another person or a pet to your household, you are responsible for having the authority to share their information with us.

• Account information — email address, sign-in credentials managed by our authentication provider, and account settings.
• Profile information — the names, birth dates, sex, species and breed, height and weight, and photos you enter for each member of your household.
• Well care inputs — your answers to risk questions, such as family history, lifestyle factors, and existing conditions you choose to tell us about.
• Plan and scheduling data — generated plan items and their status, appointments, and the doctors and providers you record.
• Insurance records — carrier, policy and group numbers, effective and expiry dates, notes, and any card or document images you upload.
• Support communications — messages you send through the contact form and our replies.
• Technical data — information needed to run and secure the service, such as request logs, device and browser type, and error diagnostics.

• To create and maintain your account and household profiles.
• To generate well care recommendations from your profile details and risk answers.
• To track plan status, appointments, and insurance dates, and to send the reminders you have enabled.
• To provide customer support and respond to your requests.
• To keep the service secure, prevent abuse, and diagnose problems.
• To meet legal, tax, and record-keeping obligations.

We do not sell your personal information, and we do not use your health or pet care information for advertising.

Some of what you enter — health conditions, risk answers, insurance details — is sensitive. We only use it to produce and maintain your well care plan and the reminders tied to it. You choose how much you enter, and you can leave any risk question unanswered; your plan is simply built from less information.

We share information only in these situations:

• Service providers — vendors who host our database, storage, email delivery, and application infrastructure on our behalf, under contract and limited to what they need to perform that service.
• At your direction — when you ask us to send information to a provider or share it with someone you have granted access to your account.
• Legal reasons — when required by law, legal process, or to protect the rights and safety of users or the public.
• Business transfers — if the service is acquired or merged, information may transfer as part of that transaction; we will notify account holders beforehand.

We keep your information for as long as your account is active. When you delete a profile, its plan items, appointments, and uploaded documents are deleted with it. When you close your account, we delete or de-identify your data within 30 days, except where we must keep records longer for legal, security, or accounting reasons.

• Access and correct any profile, plan, provider, or insurance record from within the app at any time.
• Delete individual profiles, documents, or your whole account.
• Request a copy of your information in a portable format.
• Turn reminder emails off, or change which reminders you receive, in Account settings.
• Object to or restrict certain processing, where local law provides that right.

Use the in-app contact form to make a request. We will confirm your identity before acting on requests about an account, and we will respond within the time your local law requires.

Accounts are for adults. An adult account holder may create profiles for children in their household; children may not create their own accounts. If you believe a child has created an account, contact us and we will remove it.

We use cookies and browser storage that are necessary to run the service — keeping you signed in, remembering your preferences, and protecting against abuse. We do not use them to build advertising profiles. Blocking necessary cookies will prevent sign-in from working.

If we make a material change, we will update the date above and notify account holders in the app or by email before the change takes effect.

Questions about this notice or a privacy request? Use the contact form in the app and mark your message as a privacy request, and we will route it to the right person.