Account & support

• Update your email address and password.
• Choose which reminders you receive — care due, upcoming appointments, insurance expiry.
• Review your plan tier and billing, if you are on a paid plan.
• Sign out, on this device or everywhere.

• Everything you enter is editable from the screen where you entered it.
• Deleting a profile deletes its plan, appointments and documents with it.
• You can request a portable export of your account through the contact form.
• Closing your account deletes or de-identifies your data within 30 days.

The full detail lives in the Privacy Notice.

• A plan looks empty — the profile probably has no birth date, or the plan has not been generated yet. Open the profile and generate it.
• An expected screening is missing — check the risk assessment; the rule behind it may depend on a question you skipped.
• A doctor is not in the scheduling list — confirm it was saved under the matching category; the picker shows the relevant category first but lists all providers.
• A document will not open — signed links are short-lived. Return to the record and open it again to mint a fresh link.
• You cannot delete a doctor — appointments still reference it. Remove or reassign those first.

Use the in-app Support page for frequently asked questions, or the Contact page to send a message — every request is tracked and answered by email. Mark privacy or security matters as such so they are routed correctly.